1. Introduction

This Privacy Policy explains how Foxelin™, owned and operated by IMG Helping Hands Corp, collects, uses, shares, and protects your personal information when you visit our website, make a purchase, or interact with us in any way. We respect your privacy and are committed to transparency, security, and compliance with U.S. privacy laws — including the California Consumer Privacy Act (CCPA) — and applicable international standards such as GDPR (General Data Protection Regulation).

By using our website, you agree to the practices described in this Policy.

2. Information We Collect

We collect personal and non-personal information in the following categories:

a. Information You Provide Directly

• Name, email, phone number, and shipping/billing address
• Payment details (processed securely by third-party gateways)
• Account login information if you register on our site
• Communication history with Foxelin (emails, chat, or forms)
• Feedback, survey responses, or event registrations

b. Information Collected Automatically

• IP address and geolocation (approximate)
• Browser type, device identifiers, and operating system
• Pages visited, time spent on site, and referring URLs
• Cookies, analytics tags, and web beacons (see our Cookie Policy)

c. Information from Third Parties

We may receive data from trusted partners such as payment processors, analytics providers, or marketing platforms to improve services or verify identity.

3. How We Use Your Information

Foxelin™ uses your data to:

• Process and fulfill purchases or returns
• Communicate updates, order status, and support inquiries
• Manage your membership and NFC card access
• Improve product design, marketing, and user experience
• Send promotional content (with opt-out option)
• Comply with legal obligations or fraud prevention standards

We do not sell, rent, or trade your personal data to third parties for monetary gain.

4. Legal Bases for Processing (GDPR)

When applicable, Foxelin™ processes data under one or more of the following bases:

• Consent: You've explicitly agreed to our data use (e.g., newsletter signup).
• Contractual Necessity: To fulfill an order or provide requested service.
• Legitimate Interest: For product improvement or fraud detection.
• Legal Obligation: To comply with laws or court orders.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, or enforce agreements.

6. Data Protection & Security

Your information is stored on secure servers located in the United States. We implement encryption (SSL/TLS), firewalls, and restricted-access protocols to protect against unauthorized access or alteration. While no system is 100% secure, we continuously review and update our security measures.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal information
• Request correction or deletion of your data
• Object to processing or request portability
• Withdraw consent for marketing communications

To exercise any rights, contact info@foxelin.com with the subject "Privacy Request." We will respond within 30 days as required by law.

8. Children's Privacy

Foxelin™ does not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact info@foxelin.com for prompt removal.

9. Third-Party Services

Our site may include links to third-party websites or integrations (e.g., payment gateways, analytics tools, or social media). These third parties have their own privacy policies; we are not responsible for their practices.

10. International Users

Foxelin™ primarily operates in the United States. If you access our services from outside the U.S., you consent to the transfer and storage of your data in U.S. jurisdictions, which may have different data-protection laws.

11. Updates to This Policy

We may revise this Privacy Policy periodically to reflect regulatory or business changes. Revisions will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or requests regarding your personal information, please contact:

📧 info@foxelin.com
📍 IMG Helping Hands Corp (DBA Foxelin™) — Delaware, United States

Privacy Policy (California Addendum)